Hotel Indigo Baltimore Downtown, an IHG Hotel

I have to say, I am usually a hyper-critical person as it pertains to where I stay at and the experience I have while out of town but the Indigo left my jaw literally on the floor. My entire stay was awesome from start to finish, the staff Tyjuan and Dakota, two of the finest individuals in the industry. Professionalism -10, Hospitality - 10, Overall experience -11! Again, usually I knit-pick and am honest on the reviews like this to ensure any other hotel guest is fully aware of what they're walking into, I simply couldn't find a negative thing to say.

I don’t even know where to start. One word, WONDERFUL! From the front staff, to the Valet, the server and Bartender working at Poet’s (hotel restaurant) this hotel exceeded my expectations! The front staff were very accommodating and helped to make my stay as relaxing as possible. I was there for work and it felt like a mini vacation. I highly recommended this hotel and do hope others have the same experience as I did! I was also there when the hotel was decorated for Christmas and it was BEAUTIFUL!!!

I really love this hotel, it's real clean and decent, kinda reminds me of a new era roman times, it's a bar inside, a security guard at night i seen, I also liked how the key card feature is and how much of security measures they go thru u can't get on the elevator without using your key card

Spacious and well laid out room with comfortable double beds and we had the best sleep! In-house restaurant for a convenient meal and great cocktails. We had quite a few every night and had lovely conversations with the lovely bartender Scott. Indigo staff are all friendly and helpful and we felt so welcomed. Housekeeping is great and so quick to cater to our requests for more towels and pillows. The laundry room was great too. And of course, the location is great, a short walk to all the tourist sites and it’s just at the fringe of Mt Vernon. The best Italian restaurant - Sotto Sopra is just a short walk away. It’s so good we had dinner there twice, just to try out more dishes on the menu.

Friendly, helpful staff. We arrived ~30min prior to the 4pm check-in & had no issue getting our room right away. The lobby was comfortable & the decor was fresh & clean. Requiring a key card to get on the elevator AND to get to our room floor really helped us feel safe & well taken care of. The room/hotel in general was extremely clean which is difficult to find these days. We have no complaints & will certainly return.